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Aetna Mobile

Aetna Mobile

 

Description

With Aetna Mobile, your health care is always at your fingertips.

You can look up the status of a claim while at your doctor's office. Forgot your Aetna ID card? No problem. Show the staff your virtual card right on your phone. And now, with our latest release, you can find urgent care centers and walk-in clinics quickly ― without even logging in. This feature uses your GPS function to help you no matter where you are ― at home or at work, while traveling for vacation or business. A map provides turn-by-turn directions.

FEATURES:

FIND A DOCTOR, URGENT CARE FACILITY, DENTIST, PHARMACY, HOSPITAL AND MORE

Search our network to find the info you need ― without even logging in:

• Get driving directions (uses your GPS function)

• Call the office or facility

• View a map

• Transfer contact information to your address book

Searching on Aetna Mobile is easier and faster than ever. Type your search just like you do with your favorite search engine. You can also enter locations like “near me” or a zip code to use your smartphone’s GPS.

LOOK UP CLAIMS

See your most recent claims. Get a detailed view of each one. Or search for medical, dental and pharmacy claims by member name or date.

VIEW YOUR MEMBER ID CARD

View the front and back of your ID cards. That's handy if you forgot your card.

VIEW YOUR PERSONAL HEALTH RECORD

If your plan offers a personal health record, you can view your Alerts & Reminders, Emergency Information and Medications. And share data with your health care team.

DISABILITY CLAIM SUPPORT

Aetna Mobile now comes with WorkAbility®. If you have Aetna Disability, you can view the status of your claims and the benefit payments issued on your disability claims.

CHECK BALANCES

View limits and balances for your deductible and coinsurance. View balances for your health expense funds.

COMPLAINTS AND APPEALS SUPPORT

If you are registered on Aetna Navigator, you can file complaints and appeals on Aetna Mobile. (Medicare members will continue to use the complaint and appeal forms on the Navigator public site.)

SECURITY

You must always sign in with your User Name and Password. No one but you can reach your personal data.

And once a year we need you to confirm your profile. If your app says it's time to update, log in to the secure site using your computer or mobile web. After you confirm, you can once again access your secure, personal info ― from your computer, Aetna mobile, and this app.

TROUBLESHOOTING

Can't access all the app's features?

If you have more than one Aetna plan or program, the app will prompt you to choose one. Choose your main account. This includes the claims of your current plan. (Some people have Aetna plans from previous jobs; those accounts show only old claims. Other people have financial accounts, such as a health savings account. This is not a main account.)

Is the health plan under your name? (Meaning you are the subscriber or primary account holder.) If so, you can access all the features your plan allows. If you are a dependent, you will have limited access, just like you do when using the secure site on a computer or via mobile web.

ABOUT AETNA

Aetna is one of the nation's leading diversified health care benefits companies, serving more than 35 million people with information and resources to help them make better informed decisions about their health care. For more information, see www.aetna.com.

REQUIREMENTS

The Aetna Mobile app is compatible with iPhone®, iPod® touch, and iPad® mobile digital devices. Requires iOS 4.0 or later.

What's New in Version 2.7.7

Bug fixes

iPhone Screenshots

Aetna Mobile iPhone Screenshot 1
Aetna Mobile iPhone Screenshot 2
Aetna Mobile iPhone Screenshot 3
Aetna Mobile iPhone Screenshot 4
Aetna Mobile iPhone Screenshot 5

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Customer reviews

Write a Review

Rated 2/5 based on 3 customer reviews.

 

4/5 stars

Love this App

:
Of the Insurance Companies in my area, Aetna is the only one to provide a iPhone App & a website formatted for mobile devices. Thank you for the convenience!

0/5 stars

Bad for on the go lookups

:
Traveling with family at Christmas time. Can't look up local er or urgent care without logging in. Then they can't be bothered to pre-fill the plan type. So a long list, looking at the card and usual obfuscation decoding and finally find it. Sigh. The medical card view is slow as well and don't accidentally tilt it else you will have to re-load the page.

2/5 stars

WTH?!

:
App AND mobile site won't let me log in!! Keeps saying I'm not recognized user and I'm registered at the website!! Fix this and I'll rate it higher....

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The information may be outdated (2017-03-06 14:53:38). For actual information go to iTunes

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